Privacy Policy
Last updated: May 17, 2025
1. Introduction
Elderberry Hollow Homestead, LLC (doing business as “Elderberry Hollow”) (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us.
2. Information We Collect
2.1 Information You Provide
- Contact Details: name, mailing address, email address, telephone number.
- Order Information: products purchased, payment method, billing and shipping addresses.
- Voluntary Information: correspondence, reviews, or other content you submit.
2.2 Information Collected Automatically
- Usage Data: IP address, browser type, device identifiers, pages visited, and referring URLs.
- Cookies & Similar Technologies: small data files stored on your device to improve site functionality and analytics. You can disable cookies in your browser settings, but some features may not work properly.
3. How We Use Your Information
We use personal information to:
- Process and fulfill orders, including shipping and handling returns.
- Communicate with you about your order or account.
- Improve our products, services, and website.
- Send marketing communications (with your consent or where permitted by law).
- Detect and prevent fraud or misuse.
- Comply with legal obligations and enforce our Terms and Conditions.
4. Legal Bases for Processing
Because we sell exclusively within the United States, we process personal information primarily under U.S. laws such as the Federal Trade Commission Act and applicable state privacy statutes. Where state laws (e.g., California Consumer Privacy Act) provide additional rights, we honor those rights.
5. Sharing Your Information Sharing Your Information
We do not sell your personal information. We share it only as necessary:
- Service Providers: we make every effort to work with reputable service providers, but can’t guarantee confidentiality beyond reasonable efforts.
- Legal Compliance: when required by law, subpoena, or court order.
- Business Transfers: in connection with a merger, acquisition, or asset sale, where permitted by law.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are generally kept for seven (7) years for tax and accounting purposes.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No Internet transmission or storage system is guaranteed secure, so we cannot warrant absolute security.
8. Children’s Privacy
Our website and products are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will delete it.
9. Changes to This Privacy Policy. Changes to This Privacy Policy
We may update this Policy periodically. We will post the updated Policy with a revised “Last updated” date. Your continued use of our products and services after changes constitutes acceptance of the updated Policy.
10. Contact Us
For questions or concerns about this Privacy Policy or our data practices:
- Email: elderberryhollowhobbyfarm@gmail.com